Welcome to IndoCocoCharcoal, operated by PT Tropis Samudra Makmur. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or contact us for our coconut shell charcoal products.
This Privacy Policy explains how PT Tropis Samudra Makmur, the company behind IndoCocoCharcoal, collects, uses, and protects your personal information when you visit www.indocococharcoal.com.
1. Information We Collect
We may collect the following information when you interact with our website:
a. Personal Information
When you contact us via forms or email, we may collect:
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Full name
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Email address
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Phone number
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Company name
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Country or region
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Any message or inquiry you submit
b. Non-Personal Information
We automatically collect certain information for analytics purposes:
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Browser and device details
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IP address
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Pages viewed and time spent
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Referring website or campaign source
2. How We Use Your Information
We process your data to:
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Respond to your inquiries or business requests
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Provide product details or quotations
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Improve our website and customer experience
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Send updates or offers (if you subscribed)
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Comply with applicable trade and data laws
3. Cookies
Our website uses cookies to enhance user experience.
Cookies help us understand site traffic and improve functionality. You can disable cookies in your browser settings, but some features may not work properly.
4. Data Protection and Security
We use administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, or misuse.
Please note that while we take all reasonable precautions, no online data transmission is 100% secure.
5. Information Sharing
We do not sell, rent, or trade user information.
We only share data with:
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Verified third-party service providers (for website operation or email delivery)
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Legal authorities if required by law
All third-party providers are obligated to maintain confidentiality and data protection standards.
6. Links to External Sites
Our website may contain external links for reference. IndoCocoCharcoal is not responsible for the privacy policies or content of third-party websites.
7. Your Rights
You have the right to:
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Request a copy of your personal data
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Request correction or deletion
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Withdraw previously given consent
Please contact us at info@indocococharcoal.com to exercise your rights.
8. Policy Updates
We may revise this policy periodically. Updates will be posted on this page with a new “Last Updated” date. Please review it regularly to stay informed.
9. Contact Us
If you have any questions regarding our Privacy Policy or data protection practices, contact us at:
PT Tropis Samudra Makmur (IndoCocoCharcoal)
📧 Email: info@indocococharcoal.com
🌐 Website: www.indocococharcoal.com